Our privacy policy & Terms & conditions

Effective date: 18 September 2026

Version 1.0

These policies apply to services provided by SUMMIT Swiss GmbH, operating under the Hidden Retreats Switzerland brand.

Registered address: Blegistrasse 9, 6340 Baar, Switzerland

UID: CHE-458.343.755

Email: info@hiddenretreats.online

Telephone and WhatsApp: +41 77 259 20 60

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1. Privacy Policy

 

1.1 Who is responsible for your information?

SUMMIT Swiss GmbH is responsible for the personal information processed in connection with the Hidden Retreats Switzerland website, direct reservations and guest services.

Where a property is owned by a third party, relevant information may also be shared with the property owner where reasonably necessary to manage the reservation, protect the property, meet legal obligations or resolve a complaint.

 

1.2 Information we collect

Depending on your interaction with us, we may collect:

Your name, residential address, email address and telephone number.

Reservation dates, selected property, number of guests and booking preferences.

Names or numbers of additional occupants.

Payment status and transaction information.

Government identification and legally required guest-registration information.

Communications, inquiries, complaints and customer-support records.

Check-in, access-code and key-management information.

Information concerning damage, rule violations, accidents or other incidents.

Technical information such as IP address, browser type, device information and website usage.

Marketing preferences and newsletter subscriptions.

Exterior security-camera footage or privacy-safe noise-monitor readings where these systems are lawfully used and disclosed.

Payment-card information is ordinarily processed through specialist payment providers such as Stripe or other providers connected to Lodgify. We generally do not receive or store complete payment-card details.

 

1.3 Why we process your information

We may process personal information to:

Respond to inquiries and provide quotations.

Create, administer and complete reservations.

Process payments, deposits, refunds and authorized charges.

Verify identity and reduce fraud.

Provide check-in information and access to the accommodation.

Communicate with guests before, during and after a stay.

Coordinate cleaning, maintenance and guest services.

Protect guests, neighbors, staff, property owners and accommodations.

Investigate complaints, damage or suspected rule violations.

Administer insurance or damage-protection claims.

Comply with tourist-tax, registration, accounting, tax and other legal obligations.

Establish, exercise or defend legal claims.

Improve our website and services.

Send marketing communications where consent has been provided or where otherwise permitted by law.

We process information where necessary to perform a contract, comply with legal obligations, protect legitimate business and safety interests, or act on valid consent.

 

1.4 Who may receive your information?

Where necessary, information may be shared with:

Property owners.

Lodgify and connected reservation-management providers.

Payment processors such as Stripe.

Identity-verification or guest-screening providers.

Damage-protection providers and insurers.

Cleaning, maintenance, security and guest-service contractors.

Accountants, lawyers and other professional advisers.

IT, hosting, email and website-service providers.

Tourist offices, municipalities, police, courts and other competent authorities where legally required or reasonably necessary.

A purchaser or successor if all or part of our business is transferred.

We do not sell personal information.

 

1.5 International processing

Some service providers may process information outside Switzerland. Where required, we use appropriate contractual, organizational or legal safeguards to protect information transferred internationally.

 

1.6 How long information is kept

We retain information only for as long as reasonably necessary for the relevant purpose, including:

Completing and supporting the reservation.

Satisfying accounting, tax and guest-registration requirements.

Managing property, insurance or payment claims.

Resolving disputes and enforcing agreements.

Meeting legally prescribed retention periods.

Information that is no longer required will be deleted or anonymized where reasonably practicable.

 

1.7 Your rights

Subject to applicable law, you may request:

Information about the personal data we process.

A copy of your personal data.

Correction of inaccurate information.

Deletion of information that is no longer required.

Restriction of certain processing.

Withdrawal of consent for future processing.

Objection to direct marketing.

Data portability where applicable.

Requests may be sent to info@hiddenretreats.online. We may request reasonable proof of identity before processing a request.

 

1.8 Marketing

You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

Unsubscribing from marketing does not prevent us from sending operational messages concerning an existing reservation.

 

1.9 Data security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss or destruction.

No internet or storage system can be guaranteed completely secure.

 

1.10 Questions or complaints

Questions concerning privacy may be sent to:

SUMMIT Swiss GmbH

Hidden Retreats Switzerland

Blegistrasse 9

6340 Baar

Switzerland

Email: info@hiddenretreats.online

Telephone: +41 77 259 20 60

You may also contact the competent data-protection authority where applicable.

 

 

2. Cookie Policy

 

2.1 What are cookies?

Cookies are small files stored on a computer, tablet or mobile device. They help websites function, retain preferences, analyze usage and support certain marketing activities.

 

2.2 Types of cookies we may use

Necessary cookies

These cookies support essential website functions such as security, navigation, reservation sessions, payment processing and preference management.

Disabling them may prevent parts of the website from working.

Functional cookies

These cookies remember choices such as language, region and other website preferences.

Analytics cookies

These cookies help us understand how visitors use the website, which pages receive attention and where technical or usability improvements may be needed.

Marketing cookies

Where consent is required, these cookies may be used to measure advertising or present relevant content on other platforms.

 

2.3 Third-party services

Our website and booking process may use services provided by Wix, Lodgify, Stripe, Google, Meta or other technology providers.

These services may place or access cookies according to their own privacy and cookie policies.

 

2.4 Managing cookies

Where required, non-essential cookies are activated only after consent.

You may accept, reject or customize cookies through the website’s cookie banner.

You may also manage cookies using browser settings. Blocking necessary cookies may affect website or booking functionality.

You may withdraw or change cookie consent at any time through the available cookie-preference controls.

 

3. Direct Booking Terms and Conditions

 

3.1 Scope and contracting party

These terms apply to reservations made directly through Hidden Retreats Switzerland where the Booking Confirmation identifies SUMMIT Swiss GmbH as the accommodation operator or authorized property manager.

Properties or services provided by another identified operator may be subject to separate terms stated in the relevant Booking Confirmation.

The contract consists of:

The Booking Confirmation.

These Direct Booking Terms and Conditions.

The cancellation and payment policy displayed during booking.

The property description.

The house rules and property-specific information communicated before booking.

Booking-specific information in the Booking Confirmation takes priority over general commercial information on the website.

 

3.2 Acceptance

By completing a direct reservation, selecting the acceptance checkbox or otherwise confirming the booking, the Lead Guest confirms that they have read and accepted the applicable terms, cancellation policy and house rules.

The Lead Guest is responsible for informing every occupant and visitor of the applicable rules and, to the extent permitted by law, for their conduct.

 

3.3 Booking confirmation

A reservation becomes binding when:

The requested accommodation is available.

We issue written booking confirmation.

The required payment has been successfully received or authorized.

Any required identity, guest or security information has been provided.

We may decline a reservation before confirmation where reasonably necessary, including because of availability, suspected fraud, inaccurate information, occupancy concerns or failure to complete required verification.

 

3.4 Guest information and minimum age

The Lead Guest must be at least 18 years old unless a higher minimum age is stated for the property.

All booking information must be accurate and complete. We may require:

Government-issued identification.

Residential and contact information.

Names or numbers of occupants.

Payment verification.

Legally required guest-registration information.

Completion of a deposit, card authorization or damage-protection requirement.

Access information may be withheld until these requirements and all due payments have been completed.

 

3.5 Prices and payment

The price, currency, payment schedule, taxes and applicable fees are shown during booking and in the Booking Confirmation.

Unless otherwise stated, additional services requested after booking are charged separately.

If an obvious pricing or technical error occurs, we may notify the Guest and offer the choice of:

Proceeding at the correct price; or

Cancelling the reservation and receiving a refund of amounts paid.

If a payment remains outstanding after notice, we may suspend access or cancel the reservation, subject to applicable law and the accepted payment policy.

 

3.6 Cancellations and changes

The cancellation policy displayed during booking and repeated in the Booking Confirmation applies to the reservation.

Cancellation requests must be submitted in writing. The date we receive the request determines whether a refund is due.

Changes to dates, accommodation, occupancy or other booking details are subject to availability and written approval. A change may result in a different price or policy.

Early departure, late arrival, transportation disruption, personal circumstances or unfavorable weather do not automatically create a right to a refund. Guests are encouraged to obtain appropriate travel insurance.

Nothing in these terms limits any mandatory statutory right.

 

3.7 Security deposits and payment-card authorizations

A reservation may require a refundable deposit, payment-card pre-authorization or damage-protection product.

The applicable amount and timing will be displayed during booking or stated in the Booking Confirmation.

The Lead Guest is responsible for damage, missing items, extraordinary cleaning and other documented losses legally attributable to the Guest, occupants or visitors.

Recoverable amounts may include reasonable costs for:

Repair or replacement.

Missing property.

Locksmith attendance or replacement keys.

Extraordinary cleaning.

Smoke or odor remediation.

Authorized security attendance.

Damage to neighboring or shared areas.

Documented loss of use directly caused by guest damage.

Any payment-card charge must comply with the Guest’s authorization, payment-provider requirements and applicable law.

A deposit or authorization is security and not an automatic fine. We may pursue documented losses exceeding the security amount.

 

3.8 Occupancy and visitors

Only registered occupants may stay overnight. Maximum occupancy may not be exceeded.

Visitors, events or gatherings require prior written approval where required by the property rules.

The Guest may not:

Transfer, resell or sublet the reservation.

Provide access to unauthorized persons.

Advertise the property address publicly.

Hold a party, event or open gathering without written approval.

Use the accommodation for unlawful or unauthorized commercial purposes.

 

3.9 Neighbor respect and community conduct

Guests must behave respectfully toward neighbors, residents, staff, contractors and other guests.

Prohibited conduct includes:

Excessive noise, amplified music, shouting or disruptive outdoor activity.

Abusive, discriminatory, threatening, intimidating or aggressive behavior.

Unauthorized parties, events, visitors or additional occupants.

Blocking access or using parking spaces not assigned to the accommodation.

Entering neighboring property without permission.

Littering, improper waste disposal or fireworks.

Illegal or dangerous activity.

Ignoring a reasonable instruction to stop or correct a disturbance.

The quiet hours stated for the property must be respected. Even outside quiet hours, noise must remain reasonable for a residential environment.

Local law, building regulations and lawful police or authority instructions apply at all times.

 

3.10 Smoking, pets and property care

Smoking and vaping are prohibited indoors unless expressly stated otherwise.

Pets are permitted only when approved in writing and in accordance with the property’s pet rules.

Guests must use the accommodation, furnishings, appliances, wellness facilities, outdoor areas and safety equipment carefully and according to the provided instructions.

Damage, leaks, faults, hazards and missing items must be reported promptly.

Security equipment, exterior cameras, alarms and noise-monitoring devices must not be covered, disconnected, moved or tampered with.

 

3.11 Complaints and investigation

We may investigate credible reports from neighbors, staff, property owners, other guests, building management, police or public authorities.

Evidence may include:

Witness statements.

Guest communications.

Exterior camera footage from disclosed devices.

Privacy-safe noise-monitor readings.

Photographs.

Staff observations or an in-person inspection.

A complaint does not automatically establish a violation. We will act reasonably based on the seriousness, urgency, available evidence and potential risk.

The Guest must cooperate with reasonable verification and corrective instructions.

 

3.12 Warnings and enforcement

For a non-urgent first incident, we will ordinarily contact the Lead Guest, explain the reported issue and require immediate correction.

If the conduct continues or recurs, we may issue a final written warning stating that further non-compliance may result in termination.

We may proceed directly to termination where the conduct:

Is dangerous or illegal.

Includes violence, credible threats or serious harassment.

Involves a significant unauthorized party.

Causes deliberate or serious property damage.

Creates a material risk to persons, neighbors or property.

Involves disabling safety or security equipment.

Cannot reasonably be resolved through a warning.

 

3.13 Termination of the stay

We may terminate a stay for a material violation, a repeated violation following warning, or a serious incident requiring immediate action.

Notice of termination will ordinarily:

Identify the violation.

State that permission to occupy the accommodation has ended.

Specify a departure deadline appropriate to the circumstances.

All occupants and visitors must leave, remove their belongings and return keys by the stated deadline.

To the extent permitted by applicable law, no refund is due for nights lost because the stay was terminated as a result of the Guest’s violation.

The Guest remains responsible for documented damage and other legally recoverable loss.

If occupants refuse to leave, threaten any person, continue a serious disturbance or create danger, we may contact police or other competent authorities.

Nothing in these terms authorizes the use of unlawful force.

 

3.14 Access to the accommodation

We respect guest privacy.

We or our authorized representatives may enter with reasonable notice where necessary for:

Urgent or agreed maintenance.

Protection of the property.

Investigation of a credible material rule violation.

Inspection or repair of reported damage.

Advance notice may not be possible where immediate entry is reasonably necessary because of fire, flooding, an alarm, suspected danger, urgent damage, a welfare concern or another emergency, subject to applicable law.

 

3.15 Check-in and checkout

Guests must comply with the check-in and checkout times stated for the property.

Access codes, keys and lock credentials are personal to the registered booking party and must not be shared with unauthorized persons.

At departure, Guests must:

Leave by the agreed checkout time.

Follow reasonable checkout instructions.

Return keys and access devices.

Secure doors and windows as instructed.

Leave the accommodation in an ordinarily tidy condition.

Unauthorized late departure may result in reasonable additional costs, including delayed cleaning or costs arising from disruption to the next reservation.

 

3.16 Amenities and safety

Guests must follow all instructions relating to fireplaces, hot tubs, saunas, swimming pools, fitness equipment, balconies, play equipment, grills and other amenities.

Children and dependent persons must be appropriately supervised.

Amenities may occasionally be unavailable because of necessary maintenance, safety concerns or circumstances beyond our reasonable control.

We will take reasonable steps to restore material amenities or provide an appropriate solution where required.

 

3.17 Lost property

We are not responsible for personal belongings left at the accommodation except where liability cannot legally be excluded.

Where practicable, found items may be returned at the Guest’s expense.

Unclaimed items may be disposed of after a reasonable retention period.

 

3.18 Liability

Nothing in these terms excludes or limits liability where exclusion is prohibited by law.

Subject to mandatory law, we are not responsible for:

Indirect or unforeseeable loss.

Transportation disruption.

Weather or natural conditions.

Temporary utility or internet failures outside our reasonable control.

Actions of independent third parties.

Loss resulting from the Guest’s failure to follow instructions or exercise reasonable care.

Guests are encouraged to maintain appropriate travel, health and personal-liability insurance.

 

3.19 Circumstances beyond reasonable control

We are not liable for delay or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, government restrictions, utility failure, transportation shutdown, epidemic, war or civil disturbance.

Where such circumstances materially prevent us from providing the accommodation, we will act reasonably and apply any mandatory legal rights.

 

3.20 Complaints

Guests should report problems promptly during the stay so that we have a reasonable opportunity to investigate and assist.

 

Formal complaints may be submitted to:

SUMMIT Swiss GmbH

Hidden Retreats Switzerland

Blegistrasse 9

6340 Baar

Switzerland

Email: info@hiddenretreats.online

Telephone and WhatsApp: +41 77 259 20 60

 

Complaints should include the booking reference, relevant dates, a description of the issue and any supporting evidence.

 

3.21 Governing law

Unless the Booking Confirmation states otherwise, these terms are governed by Swiss law.

Mandatory consumer-protection rules and mandatory laws applying at the location of the accommodation remain unaffected.

The competent courts are determined by mandatory law. Where a valid choice of venue is permitted, jurisdiction lies with the competent courts at the registered office of SUMMIT Swiss GmbH.

 

3.22 Changes to these terms

The version accepted when a reservation is made applies to that reservation.

We may update these terms for future reservations by publishing a revised version and effective date.

Material changes will not be applied retroactively to an existing confirmed reservation without agreement, except where required by law.

 

3.23 Severability

If any provision is found invalid or unenforceable, the remaining provisions continue to apply.

The affected provision will be interpreted or replaced, to the extent permitted, in a manner closest to its lawful purpose.

 

4. Acceptance

By completing a direct reservation, the Lead Guest confirms that they:

Have reviewed the Booking Confirmation, cancellation policy, house rules and these terms.

Accept responsibility for communicating the applicable rules to all occupants and visitors.

Understand the payment, cancellation and security arrangements.

Understand that serious or repeated violations may result in termination of the stay.

 

 

Checkout Acceptance

I have read and agree to the Booking Terms and Conditions, House Rules and Cancellation Policy. I understand that serious or repeated violations, including excessive noise, unauthorized parties and abusive conduct toward neighbors or staff, may result in termination of the stay without refund, subject to applicable law.